Refund policy

Exchange Policy for Roohi

Effective Date: May 3, 2026

At Roohi, we take pride in the quality and craftsmanship of our garments. Please note that we do not offer refunds. However, if you are not entirely satisfied with the fit or style of your purchase, we are happy to facilitate an exchange to ensure you find the perfect piece.

1. Exchanges

You have 14 calendar days from the date of delivery to request an exchange. To be eligible, your item must meet the following criteria:

The T-shirt must be unworn, unwashed, and in its original condition.
It must be in the original packaging with all tags still attached.
You must provide the receipt or proof of purchase.

2. Exchange Process

Once we receive your item, our team will inspect it. We will notify you via email regarding the approval or rejection of your exchange based on the garment's condition.

Approved Exchanges: We will process your replacement and ship the new item to you within 5–7 business days.
Availability: If the requested size or color is out of stock, we will issue a Store Credit that can be used for any future purchase on our website.

3. Shipping for Exchanges

Customer Responsibility: You will be responsible for paying your own shipping costs for returning the item for exchange.
Shipping Security: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

If you receive a T-shirt that is damaged or defective upon arrival, please contact us within 48 hours of delivery. In these specific cases, Roohi will provide a pre-paid return label and ship a replacement at no additional cost to you.

5. Non-Exchangeable Items

The following items are final and cannot be exchanged:

Final Sale Items: Any items purchased during a "Clearance" or "Final Sale" event.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or other products.